Smart Service (by My Service Depot, Chicago) is field-service dispatch and scheduling software — a QuickBooks add-on built primarily for HVAC, plumbing, pest control, and appliance repair, not bulk fuel delivery. If you are an independent dealer with roughly 100–800 customers and a handful of trucks, you may find Smart Service is more platform — and more cost — than you need. This page is an honest comparison, including where Smart Service is genuinely the better choice.
What Smart Service costs
Smart Service is quote-based; the vendor site does not publish prices. Third-party sources report starting points that vary widely (roughly $49 to $250/month depending on plan), and it requires a paid QuickBooks license underneath.
What FillDesk Pro does differently
FillDesk Pro is a one-time license, not a subscription: $999 for the delivery platform (or $1,499 with basic HVAC) plus a flat $149/year for hosting and compliance updates — no per-user or per-truck fees. The driver app is offline-first and runs as a web app on any phone, so there is no App Store fee and no dead-zone downtime. And your data is isolated to your account and exportable to CSV or JSON any time — you own it, you are not renting access to it.
Scheduling, dispatch, routing and GPS mapping, work orders, a mobile field app, and deep QuickBooks integration.
Feature comparison
| Feature | Smart Service | FillDesk Pro |
|---|---|---|
| Built for | HVAC & trades dispatch | Bulk fuel delivery |
| Requires QuickBooks | Yes (paid, underneath) | No |
| Degree-day fuel auto-fill | No | Yes, self-calibrating K-factor |
| Tank-monitor divergence | No | Yes |
| Will-call & delivery routing | Generic dispatch | Fuel-route + fill report |
| DVIR route blocking (49 CFR 396) | No | Built in |
| Cylinder DOT requalification (180.209) | No | Built in |
Comparison reflects Smart Service's published profile as of 2026; "varies" means it depends on the module or plan you buy. See our verification notes for sources.
When Smart Service is the right choice
If your core business is HVAC or another trade and fuel delivery is a side line, Smart Service's trade-focused dispatch plus QuickBooks may be all you need. We would rather send you to the right tool than sell you the wrong one. And FillDesk Pro is deliberately narrow: FillDesk Pro is deliberately focused on delivery, forecasting, and compliance for small dealers. It does not currently include advance-purchase or capped-price fuel plans, level monthly even-payment plans, automated fuel-excise tax calculation or excise-return exports, a homeowner web login, or advanced receivables tools such as automated late-fee assessment and end-of-day driver cash totals. If those are central to how you operate, a heavier platform may serve you better — and during a pilot we will tell you honestly if that is the case. If those capabilities are core to how you run, Smart Service or another heavier platform is likely the better fit — and during a free pilot we will tell you so directly.
Pilot program
The fair way to compare software is to run it. FillDesk Pro's three-month pilot puts the real product on your real routes, free, with nothing owed until you decide. Related: DVIR compliance, pricing.